Shipping & Returns
Effective September 1, 2026. When your order arrives, what it costs to get there, and exactly what happens if something isn't right.
Production timelines
- Standard orders: three weeks of production from the day you approve your design, then two weeks of shipping within the United States. Your order confirmation states the estimate for your specific quantity.
- Sample sets: a paid sample set is available before a bulk run and takes about two weeks.
- Reorders: same timeline — three weeks of production from the day you approve, then two weeks of shipping. Your design, colorways and size history stay on file, and reorders are quoted on the quantity you request.
These estimates hold for the overwhelming majority of orders. If production ever slips, we tell you as soon as we know — not at the delivery date. Planning apparel around a hard deadline? The backwards timelines in our buying guide and booth apparel guide show how much calendar to allow.
Where we ship
We currently ship within the United States only. International orders: not offered at this time; email hello@affirmgear.com to ask.
Taxes: stated up front
Applicable sales taxes are stated on your quote. The price you approve is the total you pay — neither you nor your team members will receive a surprise invoice at the door.
Delivery options
- Shipping cost: free on orders over $2,000 or 50 pieces. On smaller orders the shipping cost is stated on your quote.
- Bulk delivery to a single business address, with each garment individually sleeved and labeled with the wearer's name.
- Split shipping to individual team members' addresses — common for remote teams and onboarding kits. Per-address delivery is priced on the quote.
- Tracking is provided for every shipment, and you receive status updates at each production milestone before it ships.
The remake guarantee
Covered as defects:
- Flawed stitching, seams or construction
- Decoration errors — wrong placement, wrong colors versus the approved sample, cracked or incomplete application on arrival
- Wrong size or personalization versus your approved order list
- Damage that occurred before or during delivery
- Fabric flaws — holes, runs, significant dye inconsistencies
How to claim:
- Email hello@affirmgear.com within 30 days of delivery with your order number and photos of the issue.
- We confirm the remake within 2 business days. In most cases you keep the defective piece — we don't need it back.
- Replacements are remade and shipped at our cost.
Not covered: normal wear, damage from care contrary to the provided care instructions (see the fabric guide for the routine that keeps garments looking new), and the standard commercial tolerances stated in our Terms of Service (fabric weight ±5%, decoration placement ±1 cm, slight dye-lot variation between runs).
Returns on custom goods
Because every piece is made to your approved design — your pattern, your colors, often your team members' names — custom goods cannot be returned or exchanged for change of mind. There's no warehouse of generic stock to return them to; they were made once, for you.
Our process is built so you never need to: design approval is explicit, a paid sample set is available before a bulk run and is the authoritative reference for color and fit, and sizes come from your team directly through the Studio's share link. If something arrives defective despite all that, the remake guarantee above applies without qualification.
Lost or delayed shipments
If tracking shows a shipment lost or stalled, contact us — we file and manage the carrier claim and remake affected goods rather than leaving you to argue with a carrier. If a delivery estimate on a confirmed order slips for reasons on our side, we'll offer options before the original date passes, including partial shipment of completed pieces for deadline-critical orders.
Order changes and cancellation
- Before production approval: change or cancel anything, free.
- After approval: production starts quickly, so changes usually aren't possible. Contact us immediately and we'll tell you honestly what can still be adjusted.
- Address changes: free before shipment; after shipment we'll attempt carrier redirection but can't guarantee it.
Questions
Anything unclear, or a situation this page doesn't cover: hello@affirmgear.com. A human who can actually fix things reads it.